Jeccl home logo

 

 

Jeccl offers a flexible, affordable support service to the home users of Essex. Providing top quality support in your own home. From basic internet issues to the supply and install of new computers Jeccl provides you the support you need.

Pay As You Go

Our PAYG service starts from as little as £40 per hour plus a £20 call out fee for site visits

  • Perfect if you need a little bit of help occasionally
  • Flexible hours to fit around your life
  • Great value for money
  • Quotes given

Remote Monitoring

Our RM contracts are great if you want your PC to be monitored 24/7 to ensure it is running well. Just £5 per month per device

  • 24/7 remote monitoring
  • Antivirus included
  • Priority over PAYG customers
  • Managed patches

Monthly Support

Our Monthly support contracts are great for those needing support on a regular basis. You get everything from the RM contract plus an hour of support for £20 per month.

  • Everything from the RM support contract
  • Great for those wanting remote fixes
  • 1 hour of remote support each month

*Hours are during normal business hours 9AM - 5PM Monday-Friday excluding Bank holidays. Out of hours service is available, please contact us to discuss your needs.

There is a call out fee for site visits of £20 for Essex postcodes.

All incoming tickets for contract clients are assigned a priority by our helpdesk team. Full details on all our Home IT support contracts can be found here.

Remote monitoring contracts do not guarantee a fix. You will be quoted for any work before it is undertaken. This applies to both Gold and Platinum levels of contract.

Each contract is for a minimum of 12 months.

If you do not use your hour of support in the month it will be used to fix any problems flagged up by the RMM agent such as missed updates and SMART data.