Jeccl offers a flexible, affordable support service to the home users of Essex. Providing top quality support in your own home. From basic internet issues to the supply and install of new computers Jeccl provides you the support you need.
Pay As You Go/Monthly support
Our PAYG service starts from as little as £40 per hour plus a £20 call out fee for site visits. Our monthly support starts at £10 per month
- Perfect if you need a little bit of help occasionally
- Flexible hours to fit around your life
- Great value for money
- Quotes given
Our Remote Monitoring contracts are great if you want your PC to be monitored 24/7 to ensure it is running well. Just £15 per month per device
- 24/7 remote monitoring
- Antivirus included
- Priority over PAYG customers
- Managed patches
- 1 Hour of Remote support per month
Our Monthly support contracts are great for those needing support on a regular basis. You get everything from the RM contract plus an hour of support for £20 per month.
- Everything from the Remote Monitoring support contract
- Great for those wanting remote fixes
- 1 hour of remote support each month
- 50% discount on extra remote hours plus call out fee reduction
Getting support is easy
Decide on which package you would like.
Call us on 0333 050 6886 or email firstname.lastname@example.org to discuss (we like to make sure the package you have chosen is right for you)
If going for one of our Monthly Support packages we'll arrange a time to come to site and install our agent or provide you a link to your customised installer file and email documentation to explain how to install it yourself.
Its as simple as that.
*Hours are during normal business hours 9AM - 5PM Monday-Friday excluding Bank holidays. Out of hours service is available, please contact us to discuss your needs.
There is a call out fee for site visits of £20 for Essex postcodes.
All incoming tickets for contract clients are assigned a priority by our helpdesk team. Full details on all our Home IT support contracts can be found here.
Remote monitoring contracts do not guarantee a fix. You will be quoted for any work before it is undertaken. This applies to both Gold and Platinum levels of contract.
Each contract is for a minimum of 12 months.
If you do not use your hour of support in the month it will be used to fix any problems flagged up by the RMM agent such as missed updates and SMART data.