Jeccl offers a selection of support contracts to business users from a basic monitoring and antivirus service (Bronze) through to a full support contract (Gold and Platinum). We also offer an hourly rate service to those needing Pay As You Go support. Check out our packages below.
Bronze IT Package
- Remote Monitoring
- Priority over PAYG customers
- Anti Virus and managed patch updates
- Real time Malware protection with SentinelOne
£10.00 Per month per device
Gold IT Package
- Everything from the Bronze package
- 1 hour of remote support per device*
- Higher priority
£17.50 per month per device
Platinum IT Package
- Everything from Bronze and Gold packages
- Unlimited hours of remote support*
- Highest priority
£25 per month per device
Getting support is easy
Decide on which package you would like.
Call us on 0333 050 6886 or email firstname.lastname@example.org to discuss (we like to make sure the package you have chosen is right for you)
We'll arrange a time to come to site and install our agent or provide you a link to your customised installer file and email documentation to explain how to install it yourself.
Its as simple as that.
*Hours are during normal business hours 9AM - 5PM Monday-Friday excluding Bank holidays. Out of hours service is available, please contact us to discuss your needs.
Pay As You Go (PAYG) support is £75 per hour.
There is a call out fee for site visits, this is £20 for Essex pstcodes. Servers are £120 per month for remote support.
Remote monitoring contracts do not guarantee a fix, there may be hardware required or specialist software support and factors beyond our control such as internet speeds. You will be quoted for any work before it is undertaken if it is not covered by your support contract.
All incoming tickets for contract clients are assigned a priority by our helpdesk team. More details about our contracts can be found here